Information Privacy Policy

1. Purpose of collecting personal information

At SHD Education, we consider protecting your personal information a top priority. We understand that your personal information belongs to you, so we make every effort to securely store and carefully handle the information you share with us.

This Privacy Policy describes how SHD Education collects and processes personal information when users register to use the company's services. By using SHD Education's services, you fully agree to the contents of this Privacy Policy.

Shd Education may amend the content of the policy by posting an amendment on the SHD Education system. The amended version is effective from the time of posting. If you continue to use the service after the amendment, it means that you have accepted and agreed to comply with the latest updated terms of use.

We will collect various information from you when you register for services on our website.

We collect, store and process your information for the purchase process and to provide future notifications. The personal information we collect includes: name, gender, date of birth, email, phone number.

We will use the information you provide to process your orders and provide you with the services and information you request. In addition, we will use the information to administer your account; verify and carry out online transactions; audit the downloading of data from the website; improve the layout and content of the website and tailor it to users; identify visitors to the website, conduct demographic research, and send you product and service information, unless you have opted out of receiving such information.

You can still access the SHD Education website anonymously. After successfully registering, you can edit your name in the account management page. If you need to change your login email or phone number, you need to send us a request and go through the authentication steps.

2. Scope of information use

Your information will be saved by SHD Education on the system in the following cases:

• When you register and/or use SHD Education services.
• When you submit any forms related to SHD Education products and services.
• When you enter into any agreement or provide any documentation in connection with your interactions with SHD Education.
• When you interact with SHD Education through methods such as telephone, mail, fax, in person, social media and email.
• When you use electronic services or interact with SHD Education through our platform.
• When you make a transaction through the SHD Education platform or services.
• When you provide feedback or complaints.
• When you provide your personal data to SHD Education for any reason.
• Other cases that SHD Education deems necessary and in accordance with the provisions of law.

3. Information storage time

SHD Education stores and processes your personal information on servers, protected by physical and electronic safeguards including firewalls, data encryption and information security procedures as prescribed. Your information and account will be stored indefinitely on SHD Education's system so you can renew the service at any time.

4. The people or organizations that may have access to that information

SHD Education pledges not to provide, sell, trade, or otherwise use your personal information for commercial purposes. However, non-identifiable user information may be used and provided to other parties for marketing, advertising, or other purposes.

Other individuals and organizations may have access to your information in the following cases:

• Information that you have made public.
• SHD Education has your consent to disclose this information.
• Third parties that you authorize or permit to request SHD Education to provide your personal information.
• As required by law or by a government agency.
• Protect the rights, interests, property and safety of relevant parties.
• To other third parties with whom SHD Education has joint ventures or partnerships to provide services on our platform.
• SHD Education is acquired or merged with another company. In this event, SHD Education will notify you before your information is transferred.
• Except in the above cases, your personal information is always kept confidential from third parties, unless SHD Education fully believes that this disclosure is necessary to prevent physical or financial damage caused by factors that have signs of illegality.

5. Address of the information collection and management unit

All user information provided to SHD Education will be stored on the system. When necessary, you can contact to ask about the collection and processing of personal information at the following address:

SHD EDUCATION

• Address: SHD Building – 679 Dien Bien Phu, Ward 25, Binh Thanh District, Ho Chi Minh City
• Hotline: (+84) 33 676 0276
• Support email: info@shdeducation.vn
• Website: https://shdeducation.vn/

6. Methods and tools for users to access and edit information

After completing the service handover, you are the sole owner and responsible for securely managing the identification information, administrative account, password, website content or other information related to your account. You can log in to your account to edit information on the website, have the right to request SHD Education to check, update, adjust or cancel your previously registered personal information. SHD Education is not responsible for the accuracy and legality of the information you post on the website.

SHD Education will check, update, adjust, and delete your personal information upon request or provide you with tools to check, update, and adjust your personal information yourself. We only support you through the account that you proactively provide to SHD Education. If you discover any unauthorized access to your account or security vulnerabilities, you must notify SHD Education immediately for support.

You are solely responsible for the content of emails sent from your account mailbox and the content on your website. By providing your email and registering for a trial, you agree to receive marketing emails from SHD Education.

You are responsible for keeping the device that uses SHD Education software under control and safe, and for keeping access information to avoid account theft or misuse. We recommend that you change your password as soon as possible after providing it to relevant parties for support purposes.

7. Mechanism for receiving and resolving consumer complaints

For all comments and complaints, please send them to SHD Education by the following methods:

• Call the customer service hotline: 
• Send email to: 
• Come directly to the office of SHD Education German Language and Culture Joint Stock Company or at the branches where SHD Education has centers according to the instructions on the website.

Depending on the complexity of the complaint, SHD Education will have a corresponding processing time. The result of the complaint resolution will be notified to the customer. If necessary, SHD Education can invite the customer to work directly with the company.

SHD Education respects and strictly implements the provisions of the law on protecting the rights of consumers. Therefore, students and partners are requested to provide complete, accurate and honest personal information and be responsible for this information. SHD Education is not responsible for and will not resolve any complaints related to your rights if it is determined that all personal information provided by you during initial registration is incorrect.